SHIPPING POLICIES

INDEPENDENT SINCE 1978

DRM
ZE Records music Cd or files have no DRM or copy protection built in - we strongly believe that people should be treated as customers and not potential criminals.
Digipack CD ZE Records Digipack CD are 3 panels Cardboard including most of the time 16 pages Color printing booklet. If you need details regarding any item please write to shop@zerecords for info.
Mini LP Replica CD ZE Records Mini Lp Replica are Japanese import limited edition, single cardboard jacket reproduction of original vinyl album cover, including printed inner sleeve when original album had one, plus most of the time16 pages booklet. If you need details regarding any item write to shop@zerecords for info.

Digital Downloads: File formats

MP3
ZE Records MP3 are encoded at the maximum possible quality of 320 Kbps Bitrates.
WAV
WAV files are uncompressed lossless files. This is the same quality as on a CD.
FLAC
FLAC files are the same quality as Wav files however they are compressed, so are a smaller file size. FLAC stands for Free Lossless Audio Codec and is an open source format.
Please note iTunes DOES NOT support the playback of FLAC files. VLC Media Player plays FLAC files. Please do not purchase any release in the FLAC format from ZE Records if you are not sure what they are or if you can play them!
Glitches and errors in file
Please let us know immediately - if there are any problems with files. We need to replace it as soon as possible. Please get in contact with our Shop Customer Service by e-mail at shop@zerecords.com
Instant Downloads With Physical Records
When possible we offer CD and Vinyl buyers a download of their purchase at no extra cost.
Mail Order Purchases Shipping and packing
Mail order items are generally dispatched within 48 hours after receiving payment confirmation. We try to price our postage as cheap as we can and are always looking to find new ways to make it cheaper. You postage will be calculated based upon the region you are in and the weight of the goods. All Mail order items are shipped out of France.

Important!

Send registered mail or regular?
We strongly recommend registered mail because this is the only way postal services allow us to follow your order with a tracking number. If you choose regular shipping the sending of your order is done with your risks and dangers. ZE Records could not be held responsible for the failures of the postal services.
Customs duty
Any order made on zerecords.com and shipped out of France is subject to possible tax and customs duty to be paid on receipt of the goods. These possible tax and customs duty bound to the shipping of any good are part of your duty and responsibility. We are not supposed to verify and inform you of the customs duty and tax that can be applied in your country. We suggest you ask more information to the competent authorities in your country.
Full postage prices

France
Expected delivery time 2-5 days.
USA
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7 days - 6 weeks.
Europe
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7 - 28 days.
Rest of the world
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7 days - 6 weeks.
Returns
We do not accept returns of download products, but offer a returns policy on all physical items returned in resalable condition within 14 days. Contact Shop Customer Service by e-mail at shop@zerecords.com to get a Returns Authorization.
Faulty / Incorrect Items
We will replace any faulty item free of charge. Contact Shop Customer service we will promptly get back to you. We will require you to return the faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first. Caution!
These products are duplicable, thus you cannot return them if they have been sealed out. The products must be factory sealed when returned (i.e. in their original packing). In any other case you will not be refunded and you will not be able to exchange your product.
Security and Privacy
Your account is completely private. We do not give your email address to any third parties, and you will receive no promotional mail outs from ZE Records unless you subscribe to our list.
Payment
You can currently pay via PayPal.